Support · Help Center
Help, right when you need it
Something in the way this week? Every question has a fast path here. Search the answers, chat with our team, or send a ticket, then get right back to serving your church.
Chat with our team
The fastest way to a real answer during support hours. Live chat handles order, download, and playback questions on the spot.
Send a ticket
Prefer to write it out? Fill out a short request and we will reply within one business day. Every message opens a tracked ticket, so nothing slips.
Search the help center
Step-by-step guides for downloads, file formats, accounts, licensing, and getting motions into your presentation software.
Popular topics
Jump straight to the answers people ask for most.
Tax-exempt? Skip the sales tax
Churches and nonprofits with a valid exemption certificate can buy tax-free. Send your certificate once, we verify it (usually within 1 to 2 business days), and sales tax comes off automatically on every future order. Already have exemption on file? Just sign in with that same email and your checkout stays tax-free.
Questions first? Email support@sermonbox.com.
Planting or rebuilding? Meet All-Access Launch
Budget should not decide whether your church looks ready on Sunday. The Launch grant gives qualifying church plants and replants the full All-Access library and every SermonX tool at a supported rate. Churches under 100 in weekly attendance and less than two years old can apply, and a real person reviews every one.
Reviewed personally, usually within a few business days.
Live chat and tickets are staffed Monday through Friday. Email replies land within one business day, and busy release weeks may run a little longer.
Open a support request